Highly personable, positive and especially reliable bilingual Canadian with dual citizenship in Canada and Australia. Extensive experience in administrative environments, problem solving and social media strategy.
- Mature & professional; communicator/people person.
- Bilingual; speak, read and write in both English and French without any trace of accent.
- Strong sense of independence and leadership; highly organized, efficient and reliable.
- Flexible, demonstrates initiative with a standard of pro-active approaches to day-to-day tasks.
EDUCATION / EMPLOYMENT
In university I pursued my passion for Film through Carleton University’s Film Studies program. Shortly thereafter I landed a mentorship with the Canadian Media Production Association’s Mentorship Program. Through networking efforts I was introduced to the head of the Film department at Telefilm Canada and was hired on as the Coordinator in Film and New Media.
Telefilm Canada is a Crown Corporation funding film, new media and television projects. Not only does Telefilm work closely with a wealth of talent, from writers, to producers, directors, and artists, they also help bring creative works to life.
Although my coordination role was heavily based in organizational and administrative skills, I spent the majority of my time networking with creatives, arts organizations, media outlets and other funding bodies. I learned a great deal about the realities of bringing creative works to life and through this experience I became very passionate helping motivated, hard-working individuals to realize their personal and professional aspirations.
I spent 5 years in Australia applying myself to my interests in Social Media. I worked social media and publicity roles in the music industry, gained experience as a community manager at a tech coworking space and landed my first gig working for myself developing and implementing training on social media strategies for an events company handling music festivals.
My social media experience in Melbourne allowed for me to start my own business as a location-independent freelancer, which prompted me to work remotely on contracts from my laptop on the Sunshine Coast for over a year. Essentially, I worked from the beach developing social media strategies for music festivals. I also got to travel across the country to attend these music festivals. Dream job!
During my stint in Australia, I also had the fortune of becoming an Australian citizen. I hope to one day build a professional network on both sides of the world and split my time between both countries (so as to never go through Winter ever again).
My plans to split time between both sides of the world are far ahead in the future. First and foremost, I must put the time in to develop my career and network on this side of the world, in Toronto. I intend to spend the next 5+ years growing my skills, building my tribe and my gaining professional experience through my position in Communications at the Academy of Canadian Film and Television.
What my experience says about me:
In every company I have worked for I have become an all-rounder:
– My strong work ethic and willingness to apply myself to a wide range of skills and tasks has lead my employers to both trust and depend on me in a variety of different roles.
– I perform equally well in teams and working independently. I have experience as a leader, a helper and being left to my own devices.
I have worked a wide variety of roles because:
– I am always willing to apply myself to new things, to learn, to expand my experience and skill set.
– I adapt easily to new environments, teams, tools and situations. I am especially tech savvy.
– I am helpful and reliable.
My contracts have been renewed within each workplace because:
I seek to succeed and take pride in performing well. I am not afraid of the unknown, if I do not know how to do something I will figure it out and apply the best of my abilities.
– I am especially positive and have a lot of personality. People enjoy working with me and being around me.
JGBstudios.com – Location Independent June 2013 – Present
Social Media Strategist
I develop social media strategies focused on personal branding, digital storytelling and content creation. I have carved a niche for myself in live music and film.
Social Media Services & Training: Content Marketing, Content Curation, Content Scheduling, Markets & Audiences, Engagement, etc.
Social Strategy Development: Facebook, Twitter, Pinterest, Instagram, Social Tools, WordPress, Google Analytics, Newsletters, etc.
Social Strategy Services: Strategy Development,Training, Workshops, Tutorials, Strategy Implementation and much more.
Soundwave Music Festival – Australia
Contract work as part of the publicity team on-site for Soundwave music festival in Melbourne (2014) and Brisbane (2015).
Coordination: Scheduling interviews for artists with busy and conflicting schedules.
Media Running: Running artists to and from their media engagements. Responsible for getting waivers signed by media outlets.
Inspire9 – Richmond, VIC January 2013 – February 2014
Tech coworking space for entrepreneurs, small startups and tech freelancers. I started off as the community manager and quickly became the jack-of-all-trades handling reception, administration, event coordination, accounts, office management and social media.
Social Media: Curate content on the topics of tech, startups, entrepreneurs, etc. Creating content through documenting and share daily events and member achievements within the space. Grow followers and fan base across all social platforms. Writing blog posts. Copywriting. Online community management and daily engagement.
Internal Social Network Development: I helped to create ‘Tribes’, our internal social network. I developed the member profile pages with an emphasis on each individual’s skills, interests and professional backgrounds. I provided input for the tool to be designed this way so that members could find and connect with one another based on their similar skills and interests.
Member Account Management (Chargify and Stripe): Requests for payment, payment processing, membership changes, etc.
Member On-Boarding: Introducing new members to the concept of coworking and spreading awareness on how to best take part in a community driven environment.
Email Enquiries (Helpscout): High intake of emails dealing in regarding team and space management, general enquiries, resident enquiries and requests, event enquiries, event coordination, event sponsorship, interview requests and introductions, etc.
Accounting and Invoicing (Xero and ReceiptBank): I pay bills; create, send out and follow up on invoices.
Event Coordination: Follow up on enquiries, coordinate events calendar, create detailed run sheets, send and follow up on invoices.
Data Entry: Create member profiles for every person that comes through the space (2-10 people per day). Updating personal and professional details for 100+ member profiles.
Office Management: Meeting room bookings, general office maintenance and upkeep, managing and ordering of office supplies, coordinating and signing for deliveries, etc.
Social Media Internship
Content creator for one the 2013 MIFF Twitter and Facebook campaigns.
Research: Compiling, reading and analyzing film reviews and related content to become familiar with the films.
Copywriting: Tactful, brief and poignant content writing to promote slow-selling sessions.
Deadline driven: Ability to turn over a large amount of blurb writing over short periods of time on short notice.
Remote worker: Working outside of the marketing office as a reliable and easy-to-reach team member.
Ticketscout / The Corner Hotel – Richmond, VIC July 2010 – June 2014
Waitress–>Bartender–>Box Office Supervisor –> Publicity and Social Media
I started working at the Corner Hotel in the kitchen, then became a bartender, then worked door shifts and was promoted to box office attendant. Within 6 months I became the box office supervisor and took on a number of responsibilities within the publicity department. The Corner Hotel is the best performing venue in all of Australia and is ranked #13 in the world.
Press Releases: Researching and compiling accurate band, venue, album details. Sending press releases to large distribution lists of promoters and music outlets.
Social Media: Coordinating, scheduling, researching and copywriting content on Facebook and Twitter.
Customer Service: Email enquiries, punter enquiries, venue enquiries, promoter ticketing allocation enquiries, promoter and artist requests, etc.
Writing, Editing and Proofing: Data entry of all show details into print and website show listings. Editing and proofing all newsletter, web and print copy. Proofing all promotional materials before distributing to media and press outlets.
Staff Rostering: Scheduling staff of 4 according to their availability and box office work load needs.
Publicity Administrative Tasks: Daily review and tracking of ticket sales updates for up to 100 shows across 3 venues. Sending individual email ticket sale updates 3 times a week to promoters. Attention to detail and delivery on deadline of extreme importance. Managing, tracking and distributing ticketing allocations of up to 800 tickets per show, divided between promoters, bands and ticketing outlets.
Settlement Sheets: Created in Excel with important emphasis on accurate formulas for calculating ticket sales and settlement details. These documents act as contracts and finalize all end of show financials. They require great accuracy and attention to detail.
Online Ticketing System Development: I worked closed with a design studio to help develop our new online ticketing system. Because I was most familiar with our processes and procedures, I was able to provide guidance on e-ticketing, exporting data and offsale procedure management.
Telefilm Canada – Toronto, Ontario February 2008 to September 2009
Coordinator – Feature Film & New Media (Contract)
Upon recommendation I was hired on as the coordinator of film & new media funding applications, a role that involved my passion for film and applied my administrative skill set. I reviewed applications for film funding and managed successful applications from inception through to production and final wrap. Multitasking and delivering on time were of utmost importance in this job.
Administrative Tasks: High volume of emails and phone calls. Ability to relay detailed information in regards to 15+ funding programs. Printing, scanning, filing, archiving.
Application Review: Dealing with a high volume of application intake based on deadlines placed throughout the year. We often received hundreds of 100+ page application packages. I reviewed each application to determine completeness and followed up on each one with missing materials and deadlines for re-submission.
Application Management: Responsible for organizing, managing and maintaining several projects at once. Ability to keep track of, account for and update all active working files.
Multitasking and Deadline Management: Managing a large workload, multitasking between projects with various deadlines and specific contracting requirements.
Administrative Support: Relaying information to team members and clients leaving detailed notes and paper trails. Supporting my business analyst team by helping out with their printing, copying, email workloads.
Contract Review: Each successful application was contracted and stipulated drawdown elements based on deliverables. I was responsible for reviewing these contracts, sending them out and securing signatures from all parties.
Deliverable Review: Responsible for reviewing all submitted deliverables such as final cost reports, budgets, contracts, etc. High attention to detail required. Thorough review of financial elements, relaying between various relevant contracts and receipts for accuracy.
January Films – Toronto, Ontario August 2007 to February 2008
CFTPA Mentorship, National Production Program – Assistant to Julia Rosenberg
Landed 1 of 20 highly sough out mentorship opportunities, working as the personal assistant to a busy film producer. I had to be available around the clock throughout a 7-day work week. Knowing this was only a 6 month role, I dedicated myself and worked hard to prove myself worthy of a recommendation for the above mentioned role at Telefilm Canada.
Office Tasks: Taking phone calls and messages. Writing cover letters, faxing, scanning, photocopying. Responsible for the coordination and travel of film canisters, with a value of $10,000, via taxi, courier and post. Coordinating, setting up and patching through phone calls and conference calls.
Daily Itinerary Coordination: Arranging calls, meetings and taxis. Researching lunch locations and making reservations.
Creating Travel Itineraries: Comparing costs. Booking flights, booking transportation and accommodation. Researching local activities and food options based on dietary needs. Booking activities and making reservations.
Archive Creation & Management: Created an online filing systems to archive documentation for a number of different productions. Suited to my producer’s specific needs.
Cost Report Review: Reviewing and proofing large, detailed cost reports. Flagging issues and relaying information.
Government of Canada – Ottawa, Ontario September 2005 to July 2007
Canada Revenue Agency – Compliance Division
1 out of 150 chosen for a student entry position. I applied myself to a wide variety of tasks in this role. Thanks to my hard work and reliability I was offered an extension without selection process and promoted to Examination Officer.
Administrative Tasks: Serving as ‘Control’ for Refund Examination Program. Large amount of responsibility and organization in meeting the demands of many team members. Tasks including screening returns and mail, requesting further documentation to complete Returns, as well as data entry and filing.
Tax Return Review: Responsible for reviewing client Income Taxes in order to determine whether slips for US Interest/Dividend income amounts were declared or neglected on Canadian Income Tax filings for various years. Personally responsible for decisions and actions towards individual cases and contact.
Client Liaison: In charge of contacting clientele requesting proof of declaration for questionable US income amounts. Ability to deal with clientele, providing Income Tax explanations, resolutions and often dealing with language barriers.
Multitasking: Responsible for organizing, managing and maintaining several account files at once. Ability to keep track of, account for and update all active working files.
Assessment Procedures: In charge of putting through re-assessments on Income Tax Returns in accordance with the Income Tax guidelines and regulations. Extensive knowledge of various procedures included in the Taxation Operation Manual.
Problem Resolution: In charge of Refund Examination’s Problem Resolution for the Returns Processing Division. Accounting for, locating, distributing and tracking of Priority Returns.
Customer Service: Responsible for recovering missing Returns and/or requesting re-files. Dealing with frustrated clientele, resolving complaints, providing explanations and solutions.
Education and Training
Undergraduate Degree in Film Studies · Carleton University – Ottawa, Ontario
Copywriting Short Course · RMIT – Melbourne, Australia
Public Relations Postgraduate Certificate · Humber College – Toronto, Ontario
Barista Training · Veneziano – Melbourne, Victoria
Responsible Service of Alcohol (RSA) – Melbourne, Victoria
SmartServe – Toronto, Ontario
- 1 of 500 to apply to the Canadian Film and Television Production Association’s Mentorship Program; granted 1 of 20 producer’s assistant positions in the province of Ontario (2008)
- Youth Committee Representative for the Government of Ontario (2007)
- 1 out of 150 chosen for Student entry position with the Canada Revenue Agency (2005)
- President of Student Council (2002-2003), École Secondaire Étienne Brûlé
- Invited to take part in Provincial Leadership Program, La Fédération de la Jeunesse Franco-Ontarienne Stage Provincial de Formation en Leadership (October, 2002)
- Awarded soccer scholarship to College Français, a private secondary school in Montreal, Quebec (1996-1997)
- Co-starred in theatrical performances of Le Roi se Meurt and participated in newspaper, radio and television publicity (Etienne Brulé, January 2002)
I have been financially independent since the age of 15.
I have held multiple full-time and part-time jobs, often simultaneously.
Here are some of the companies and brands I have worked for over the past 15+ years.
Bilingual Customer Service Specialist